Glipri comes with a full refund guarantee within 60 calendar days of the original payment date — no questions asked.
1.1. This Refund & Cancellation Policy applies to all purchases made through the Provider's websites and payment processors for the following product:
Practice management platform for psychotherapists, psychologists, coaches, and counselors.
1.2. Payments are processed by Paddle.com acting as Merchant of Record. Refund requests are handled by the Provider and executed through Paddle's payment infrastructure.
2.1. Any customer may request a full refund within 60 calendar days of the original payment date. No reason is required. The refund will be processed in full, including any applicable fees.
2.2. This guarantee applies regardless of how much of the product or service has been used during the 60-day window.
2.3. To request a refund within the 60-day window, contact: legal@glipri.app with the subject line "Refund Request" and your payment confirmation. The refund will be initiated within 3 business days of receiving the request.
2.4. Refunds are returned to the original payment method. Processing time after initiation: typically 5–10 business days depending on your bank or card issuer.
3.1. After the 60-day window, refunds for subscription payments are provided at the sole discretion of the Provider, consistent with Terms of Service §3.2.
3.2. Cancellation of a subscription stops future billing immediately. The User retains access to the Service until the end of the current billing period. No partial refund is issued for the unused portion of a paid period.
3.3. Exceptions where a refund after 60 days may be granted at the Provider's discretion:
| Product | Within 60 days | After 60 days | Cancellation |
|---|---|---|---|
| Glipri (subscription) | Full refund | Discretionary | Stops future billing; access until period end |
5.1. Send an email to legal@glipri.app with:
5.2. The Provider will acknowledge the request within 1 business day and initiate the approved refund within 3 business days.
5.3. Refunds are returned to the original payment method. Paddle (Merchant of Record) processes the return. Funds typically appear within 5–10 business days.
6.1. Refunds will not be issued in the following circumstances:
7.1. The Provider encourages customers to contact legal@glipri.app before initiating a chargeback with their bank. Legitimate refund requests are resolved promptly and without dispute.
7.2. Initiating a chargeback for a purchase that does not qualify for a refund under this Policy may result in account suspension pending resolution.
8.1. This Policy is governed by the laws of the State of Israel. EU/EEA customers retain all statutory rights under applicable consumer protection legislation, including but not limited to EU Directive 2011/83/EU on Consumer Rights.
8.2. Nothing in this Policy limits or excludes any statutory right that cannot be waived under applicable law in the customer's jurisdiction.
For any questions regarding this Refund & Cancellation Policy:
Artem Chukov
Email: legal@glipri.app
Web: glipri.app
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